Managing complex projects in uncertain times

The task is to harness the collective brainpower of the military and their suppliers on three continents to work out how to better manage complex projects in a more uncertain, ambigious and rapidly changing world and to publish the recommendations as a White Paper.

It's a complex project in its own right. The project taps into the expertise of defence procurement agencies in Australia, the US, Canada and the UK, as well as  defence and aerospace suppliers such as Boeing, Lockheed Martin, NASA, Raytheon, Rolls Royce and Thales.

The Zing/Maverick and Boutique network has been facilitating a series of conversations for the International Centre for Complex Project Management. The team comprises Nick Obolensky (in the UK), Abby Straus (in the US) and John Findlay (roving).

A small army of consultants is helping to write the 10 chapters. The chapters deal with the difference between complicated and complex, the leadership styles and competencies required, the tools and methods that are proving most useful, better ways to deal with risk, new approaches to knowledge management and education as well as issues that require further research.

For each chapter, participants were asked to consider how to deal more successfully with the kinds of problems/difficulties that might be encountered in the future. Each question was accompanied by a set of prompts to probe all the different aspects of the issue.

After talking in pairs about each question for about 5-10 minutes to have as much air-time as possible, the task force members captured and shared their ideas using the Zing complex adaptive learning system, which helps shape emergent knowledge. Participants then read aloud and looked for the patterns or stand-out ideas. Examples of past project successes and failures were also recorded.

Here are the kinds of questions we have been asking:

1. BASELINE TRENDS.  What for you is complex and how do you deal with it? Compared with what? What are the big trends/discontinuities emerging?
2. What kinds of EXECUTIVE BEHAVIOURS, LEADERSHIP QUALITIES or CULTURE are essential for great projects or lead to project failures? What qualities do you need to develop?
3. Describe in 25-50 words a real example of a project failure, cost-over-run, cancellation, etc. where issues of EXECUTIVE BEHAVIOURS/LEADERSHIP QUALITIES/CULTURE was a factor.
4. What is RISK for the private sector? What is risk for the public sector?
5. Give examples of projects where RISK was poorly or well managed and the factors that led to these outcomes.
6. COMMERCIAL MANAGEMENT. What do you see as the main contracting challenges in the future?
7. Describe a project where COMMERCIAL MANAGEMENT was either poor or brilliant and the factors that led to these outcomes.

Good morning StarShine

It's a brand new day at the three StarShine Academies in Phoenix, Arizona and CEO Trish McCarty and Principal Jan Shoop are a long way from home. Back in Arizona, the children are all learning, the teachers are teaching and the sun is shining brightly.

Here we were in England, training the first group of StarShine facilitators, at Broughton Castle, where Shakespeare in Love starring Joseph Fiennes was filmed, and whose near relatives are the current Lords of the Manor.

There was a roaring fire. Everyone sat around in armchairs and lounges. And the interactive computer system was displayed on a portable screen, mounted on a table. More like morning tea than a training room.

The StarShine teacher enhancement program is now offered on the Zing platform to make it easy for new facilitators to learn to apply the 16 StarShine Principles, to use brain science to get students in the mood for learning.

Here are the principles:

• Every person born is unique and perfect and on their own road to discovering their dreams and highest calling.
• We are on the planet to help one another toward achieving individual goals for the Greater Good of All.
• We each do the best that we can on each day, depending on what we know and understand, according to Maslow’s Hierarchy.
• Music is the first language.
• Beautiful, safe environments that are clean and include art, music and nature inspire creativity and help to secure man’s sustainability.
• Teaching and learning gardening is a necessary part of becoming one with nature and the environment and is a means for personal health and community building.
• Celebrating local culture and global diversity allows for a rich life.
• Practice Connect versus Convince; Exercise Compassion versus Judgment, Love versus Fear.
• Individuals practice being ambassadors for their own country as well as a country other than their own.
• Co-learning demonstrates that every person is a teacher and every teacher is a student.
• Financial literacy fosters hope, belief and abundance as it facilitates a wise use of assets.
• Partnering and mentoring fosters interdependence toward building common ground, as in “the world agrees on time so everyone can communicate.”
• Holistic explains that each event reinforces all. The pursuit of success and happiness, both individually and collectively, must include body, mind, spirit, health and wealth.
• Leveraging technology facilitates connecting people; personal contact is vital.
• World peace is a result of individual peace.

StarShine kids are very special. Many left their previous schools under a cloud. Most come from poor or dysfunctional families who live in what used to be some of the most problematic neighbourhoods of Phoenix.

Every day, StarShine celebrates new possibilities and achievements as a community. Each morning, everyone attends an Opening Ceremony. Every afternoon there is a Closing Ceremony before going home.

StarShine focuses on hope. Teachers and students work together in Mastermind groups to help each other build on our strengths and achieve our goals. Everyone creates a personal Visionboard and leafs through a dozen or so glossy magazines, to find pictures or headlines that resonate with what they would love to happen differently in our lives. Teachers work alongside their students, to update their Vision Board and share their dreams.

In this way young people develop a sense of purpose in their lives and confidence in meeting people. When  you go to a StarShine school don't be surprised to be greeted by a student who offers to shake your hand and introduce him or herself. "Good morning. I'm Paul Smith and I am going to be a scientist. How can I help you?"

Everyone on the course at Broughton Castle was encouraged to use one or more StarShine principles as part of a learning activity they would facilitate for the group. One participant chose Music is the First Language, and asked us to describe how music has made an amazing contribution to our lives. As the contributions were read aloud and acknowledged, tears welled up in many eyes. Here's what some had to say:

* Music has often been my friend when all other things seemed to go.  It is what I dance to, clean to, relax to, cry to, motivate myself often to, and even work with.  To me music is my emotional companion and friend.
* Classical music slows my thoughts down and expands my mind. popular music can be uplifting. anthems make me cry.
* Music is definitely my first language, I love to listen to uplifting powerful music and also calming meditative music, I love singing and dancing to music, music that is full of life.
* I love to dance and I feel the rhythm through me
* I use certain rock songs for energy and inspiration...lyrics matter to me as much as the 'sound'.  Some are profound and really connect me back to myself.  Also use chanting music regularly  for relaxing and meditating, boosting energy and refocusing.
* Music is a mental and historical anchor. At different moments past, certain songs have an emotional significance as you feel certain feelings.

Here's a sample of some of the activities from the StarShine Teacher Enhancement program that speaks to the 13 StarShine principles and is available on the Zing platform.

1. Thumbprints - ask another person "What five things about you are really unique? Report what you have discovered/learned.
2. Help one another - Turn to the person next to you and ask what they currently most need. Discuss how you might be able to achieve their goals in some way. Report back - their goal and how you could help them.
3. Thinking about Maslow's hierarchy of needs, what for could/should we focus on today that might better meet your needs?
4. Thinking about each of the points of the star - body, mind, spirit, health and wealth - describe an activity where we could practise all or most of the aspects at the same time.
5. The garden is at the centre of StarShine. In what ways could gardening and nurturing connect us to nature and our community?
6. What kinds of activities/events/ceremonies could we engage in to celebrate local culture and global diversity e.g. 11 days of peace and sustainability, 9/11 to 9/21, taking care of animals?
7. How could you convert shame, blame and victim stories into proactive life stories, where you decide where your life is going instead of reliving the past?

Goodbye "Cowboy Culture"

In the backwater we call local government, in what we used to call the 3Rs - "roads, rates and rubbish", change is happening, but not the kind of change we like.

All across America, for example, local governments are struggling to pay the bills, dependent as they are on taxes on business activity and property. Both are in the doldrums as a result of the collapse of property prices from their bubble highs, and the tight credit that struck at local business activity.

Some parts of the US heartland are in a sorrier state. Closed factories and plants are leaving behind shellshocked families who thought their jobs were secure well into the future. These are the communities where the big employers who have ignored the winds of change, are facing intense competition from communuties halfway around the world in India, China and other parts of Asia and South America.

The quality of life in some of these communities has plummeted, although overall the U.S. continues to do well compared with the rest of the world.

In my own country, our perceptions of Lifestyle Quality continues to rise. Australia is now second after Norway on the United Nations Human Development Index, a combined measure of standard of living, education and life expectancy. The United States is in 13th place after countries such as Ireland, Japan, Finland, France and Switzerland.

Australia has survived the global economic downturn with less pain than many others. One of the reasons Australia is doing relatively well, is we took our medicine over the past 20 years. We thought about the future, and the changes that were flowing through society. And we started to do things differently, to regard the role of Local Government as also embracing economic, environmental, cultural and spiritual worlds. We began to invent new services and programs that embraced a wider spectrum of life, and smarter ways to deliver them.

Futurist, Dr. Peter Ellyard, author of Designing 2050, is one of Australia's "thought leaders". He has helped cities and towns re-invent themselves and create a better future for their citizens using a holistic approach. His ideas about the transition from a cowboy to a planetary culture have influenced many to change their ways. To think and act differently.

He has helped local government, business, universities and school education sectors rethink their roles, and begin the process of adapting to the new world that is emerging. The focus has been, not so much on eliminating jobs through process innovation, which has been the American focus, but the opposite. The creation of new opportunities to which valued staff can be redeployed. The more intimate engagement of citizens in the processes of designing and creating more human and nature friendly ways of living

He uses a "Preferred Futures" methodology and the Zing team meeting system for many of his large scale local government interventions. In diverse groups of 20 to 60 people at a time, the citizens of a community  contribute their ideas in response to questions that ask them to think about what kind of future they would like and how they can achieve it. They map out an ideal, but largely unattainable Ideal Future, a Probable Future that will result from the continuation of present trends, and settle for a Preferred Future that is both achievable and a big stretch. Then they write a Future History back to present times to detail the steps required to achieve their goals. For each community, he conducts 10 to 30 workshops with the help of a "roadie" who sets up and manages the technical aspects of the system, the wireless keyboards, the giant shared screens and the software. In this way, every voice is heard and valued, and contributes to the outcome.

The program is extremely productive and energizing. Typical of the output of these workshops is the 700 ideas generated in a 90 minute session contained in this report for the City of Townsville in Central Queensland. The city and several consulting firms in the city now have their own portable Zing team meeting systems to continue the economic development and community building process.

Here is a workshop for inventing new to the world products using his Planetary Culture values model:

1. Describe a Spaceship Culture product or service that incorporates one of the new values.
2. Describe a Spaceship Culture product or service that incorporates two of the new values.
3. Describe a Spaceship Culture product or service that incorporates three of the new values.